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4009-010-388 會員登錄


認清保養床墊方法,確保質保服務有效(Mattress care instructions that can help preserve warranty rights)
宜( DO ): 選用結構穩固耐用的床架。舊床架如不能支撐床墊重量,可引致床墊下陷變形。

( Do use a supportive, rigid, non-yielding foundation. An old foundation unit may not provide sucient support. Your mattress may become sagged if a non-supportive foundation is used. )


( Do use a foundation that can fully support the centre, head, foot, and sides of the mattress. )


( Do use a quilted protector pad on your mattress at all times to avoid stains. )

忌( DO NOT ): 請勿移除床墊上的產品標簽及標志,以便日后進行質保服務時用于識別。

Do not remove the white law label or the model name label. These labels serve as a means of identication to establish your warranty rights.


Do not bend or fold, stand or jump on the mattress as damage can occur.


Do not use cleaning fluids on your mattress; it may damage some of the materials.

艾綠產品質??ǎ╯leeptherapy Warranty Card)

Thank you for your recent purchase of a sleeptherapy sleep system. With your selection, you join millions of people around the world who believe that a superior sleep system makes a difference in the quality of sleep.

質保服務登記(Warranty Registration)
請瀏覽艾綠網址www.lanhoad.com,在送貨日后14天內,登入“客戶服務”內“網上質保登記”進行登記。 您亦可填妥本質???,在送貨日后14天內與發票副本共同寄回本司。跟進質保服務時,須出示購物單據,敬請妥善保存單據正本。

Please visit www.sleeptherapy.com.cn, click ”Customer Service”, then “Online warranty registration” to complete the registration within 14 days after acknowledgement receipt of the product. Alternatively, you may complete and return this warranty card with a copy of invoice to us within 14 days after acknowledgement receipt of the product. Please keep the original sales invoice to validate the warranty.

10年彈簧結構質保服務(10 - Year Limited Warranty)
所有艾綠彈簧床墊及彈簧床架均享有10年期內彈簧結構質保服務。10年質保期將由送貨日期起計算,首2年內艾綠將酌情提供免費的產品維修或更換,由第3年首日至第10年,所有維修或更換服務將收取「產品屆時售價一成,乘以已購買年期」作為更換費用。 唯質保期內,顧客需繳付更換產品的運輸費用。 如相同型號產品或物料缺貨,艾綠sleeptherapy®有權以相近的型號或物料取代,售價差額將由顧客承擔。

sleeptherapy® mattresses and box springs are covered by a 10-year limited warranty. This warranty only covers product defects of a structural and manufacturing nature. Warranty period starts on the delivery date of the product. During the first two years of the warranty period, www.sleeptherapy will, at its discretion, repair or replace a defective product for free.From the third to the tenth year, a repair or replacement fee will be charged, at the number of years of ownership times one tenth of the prevailing official retail price. Under the warranty period, transportation cost for delivering the replacement will be borne by the customer. In case an identical model or material is not available, sleeptherapy reserves the right to substitute a comparable model or material,and the the price difference shall be borne by the customer.

本質保服務不包括以下各項(This warranty does not apply to and excludes)
  • 個人對床墊軟硬程度的喜好。

    Firmness preference of the product.

  • 床墊綿層正常壓縮,而壓縮少於38mm(約1.5英寸)。

    Normal body impression(s) of 38 mm (~1.5") or less.

  • 個人對床墊軟硬程度的喜好。

    Firmness preference of the product.

  • 產品經弄污、燃燒、染色、人為損壞或保養不當,包括坐在床緣上、折疊、扭曲床墊或在床墊上跳躍等。

    A product that is soiled, burnt, stained or has received obvious abuse or improper care, such as sitting on the product's edges,folding, bending,standing or jumping on the product.

  • 表面布料、床側定型鋼絲。

    Cover (fabric), bent borders / grid wires.

  • 床墊邊緣手挽。部分床墊兩旁裝有調整床墊位置用途的手挽。手挽設計不能負重,切勿以手挽搬運或翻調床墊。

    Mattress handles.The handles are designed for positioning the mattress only.Never use the handles to support the weight of the mattress.

  • 床墊因選用承托力欠佳的床架(如網底床架、 「 排骨」 床架),或床架尺碼不符而引致的損耗。

    A mattress not used with a proper foundation. Examples of an improper foundation include net or slat type bed frame,a foundation of a different size, and a foundation that provides inadequate support to the mattress etc.

  • 電動按摩床。

    Adjustable bed.

  • 質保服務相關的運輸、檢查及搬運費用。

    Transportation, inspection, or removal costs of the product.

  • 中國地區以外的質保申請。(產品在中國大陸地區以外使用。)

    Claims made outside China.(Products used outside of mainland China.)

  • 沒有完成網上登記或質??]有連同發票副本寄回。

    On-line registration is not completed or the warranty card & a copy of invoice have not been returned to sleeptherapy.